Frequently Asked Questions

Below are some common concerns of our clients before purchasing the theme, if you have other questions,
please send us your query to chicaesthetics2023@gmail.com

Production timelines vary by designer and item. They are listed in the description of each product. For bridal wear we require at least a 2-month gap between the delivery timeline and event date.

We require a full payment in advance for all pieces purchased at the pop-up and online.

All items are final sale. Once the order piece is paid for, we cannot make any changes and you are in contractual agreement to follow through with the item chosen. All our apparel is made on order. For issues regarding color, please note, there may be a variance due to studio lighting or appearance on different devices used to view our website. For color customizations there may be a variance in the final result of the color as this is a handmade process.

We mainly operate online. We recognize the value of a personal touch and building relationships within our community so now you can also shop at our pop ups. Sign up (Please insert a link to newsletter) for our newsletter to stay updated on our latest offerings and events. You can also follow us on Instagram and Facebook to find out about new updates.

Chic Aesthetics accepts Visa, Mastercard, American Express and Discover. Some cards may require authorization from the issuing bank.

For shipment to all countries besides the U.S. and India, clients are responsible for applicable import duty and taxes.

We can usually accommodate rush orders depending on the item and designer. You can send us an email to confirm if we can accommodate your specific timeline. You can also check out the ‘Ready to Ship' section, for items guaranteed to be delivered in 2 weeks.

Shipment times vary by item. Refer to ‘Shipping’ on the individual product page to determine the approximate time.

All sales are final.

We can customize a limited selection of items. This varies based on the designer and item. Customizations available include color, blouse cut, and measurements.  We do not do fully custom designs.

We do not offer tailoring services currently. We are not associated with any tailors or seamstresses.

We recommend ordering a larger size to allow for alterations from your local tailor. We also leave a margin to allow for alterations.

While we try our best to display the color as accurately as possible, there may be slight variations in the color of the fabric, dyes, prints, or embroideries due to the handmade nature of the garments.

Our Quality Assistance Team checks your items to make sure they’re up to our standards before we dispatch it to you, so damage is rare. But if you have received a damaged item, or if we've sent you the wrong item, please contact us within 24 hours of delivery and send us a few pictures of the damage and/or other issues with the product. Our team will assess your complaint and assist in rectifying the situation.

We celebrate every ‘body’ and we want to make sure your garment fits well.  We truly hope things work out perfectly, but we also cannot guarantee perfect fit due to variables in interpretation by different designers and tailors, fluctuations in body size, inaccurate measurements and personal preference in terms of fit.  As helpful as measurements may be, remember that the people creating your outfit are not physically present to measure you, so please expect that additional tailoring may be required.

We provide shipping all over US and Canada.

Ready-to-ship orders are shipped from the U.S.  Pre-order (or made-to-order) items are shipped from India. Shipping fees vary and are calculated at checkout.

Shipment times vary by item. Refer to ‘Shipping’ on the individual product page to determine the approximate time.

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